How do I return an item?
Customer Satisfaction

Return Policy Retail:

Euro MotoElectrics sells only new premium products and quality tested remanufactured products. Most of the parts we sell are from Original Equipment Manufacturers which are ISO9002 and or ISO/TS16949 Quality Certified. This ensures that the products you purchase are fully tested and meet or exceed the performance specifications of the vehicle APPLICATION.

***We will accept any return regardless of how long it has been as long as it is in original packaging and has not been installed. PLEASE INCLUDE YOUR ORIGINAL ORDER NUMBER WITH YOUR RETURN SO WE KNOW WHERE TO APPLY THE CREDIT***

  1. Package the item you are returning along with a copy of the original invoice.
  2. You are responsible for all return shipping AND INSURANCE charges.
  3. The product must arrive in UN-USED RE-Salable condition for any refund to be issued.
  4. EME's liability is limited to the purchase price of the part in question.
  5. Shipping is never refunded as it is a service and not refundable by any carrier.
  6. EME reserves the right to assess a restocking fee up to 20% of the product price.
  7. Refunds are tendered back via the same method of original payment.
  8. NO Cash refunds.

                    Warranty Information:

                    If a part purchased directly from EME is not functioning or operational, it will be considered for warranty repair or replacement. Warranty period(s) includes repair or replacement with postage paid return(s) delivered within the warranty period stated below. EME reserves the right to exercises professional judgment regarding all warranty claims.

                    Warranty terms:

                    • Service Replacement parts 12 months
                    • EnDuralast starters 24 months
                    • Valeo starters 24 months
                    • All others 12 months
                    • Electrical components are not covered under warranty once electricity is applied.

                    We appreciate your Business!

                    Team EME